If Cash App takes your money without your permission and you notice that a Cash Card payment was made without your authorization, contact the merchant immediately to avoid the pending transaction. Upon canceling, the Cash App will receive the refund within 10 business days. During the first 10 days, please contact the merchant directly if you have any questions.
Report your Cash Card as stolen in the app to prevent future transactions with your Cash Card:
- Tap the Cash Card tab on your Cash App home screen
- Tap the image of your Cash Card
- Select Problem With Card
- Tap Card Stolen
- Confirm with your PIN or Touch ID